What is the X factor? Just a talent show? No.
A chance for someone from the general public to ‘make it big’.
Simon Cowell’s ego massage? Maybe
A money making exercise, using a talent show as a form of marketing to make people ring a phone number that generates large profits for the programme makers? MMMmmmm, sounds closer to the truth.
But if X Factor is a marketing show that markets phone lines, why do we put up with it. Why do so many people watch and vote? It’s amazing, But the glitz and glamour, the enormous PR that appears in the press and TV, generated of course by the programme makers, encourage the culture to see X Factor as news, as entertainment, as something to talk about on Monday at work/school.
I’ve always preferred direct marketing, that is what it is. But just like X factor, all marketing relies on something shiny to keep the prospects attention, the sugar lump to help the medicine go down. In telemarketing, your voice is obviously important. You can’t discuss a product or pitch whilst sounding bored and lifeless, and still expect people to want to talk to you. I’ve working in telemarketing for over 20 years, and all the best exponents were brilliant at balancing the sugar lump/medicine equation.
Every call is an audition, every time someone here’s what you have to say, you need to make the right impression. Every time you write an email that supports your call, you need to get it right. We all know the clichés in sales, and the most important is “you don’t get a 2nd chance to make a good first impression“. But the reality is that this just doesn’t apply to the first time you speak to someone, it will be re-applied each subsequent time you speak to a prospective client.
Making calls isn’t for everyone, but if you are going to make telemarketing calls, it’s important to get it right. Not just for the sale, but for your brand.